全球售后
Q:新秀丽商品的售后政策是怎么样的?
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A:
Limited three (1, 2, 3, 5, 10, Lifetime) Year GLOBAL WARRANTY
Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with the Samsonite product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein.
The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of two years starting from the date this Product was purchased. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite “Service Center” for warranty repairs.
Improper or incorrectly performed maintenance or repairs void this warranty. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com, to enclosed telephone list or in the United States call (800) 262-8282. In China, you can call 0574-86181978.Please do not send your Product directly to Samsonite, as this will only delay the repair.
This warranty is global and you may have your Product repaired at any Service Center in the world. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes.
For warranty service at a Service Center, you will need the duly completed warranty certificate or the original receipt of purchase. The Service Center will determine whether or not the problem is covered by Samsonite’s warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Samsonite’s expense, including any costs required to return the repaired or replacement product to you.
If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. Incidental and consequential damages are expressly disclaimed. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty.
To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities.
Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. This warranty is intended to give you specific legal rights.
In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement.
Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.
保修政策
3 (1,2,3,5,10,Lifetime) 年有限保修
Samsonite产品经过严格测试,确保阁下所信任的旅行产品符合严格的标准。因此,如果Samsonite产品(以下简称“产品”)出现故障,且故障是由于材料和制造工艺所造成的缺陷,Samsonite产品将根据本保证书中,所述保证条款和条件,独立决定修理或更换产品。 本保证书所提供的保证仅适用于产品第一购买者或作为礼品接受本产品的使用者。

本保证仅适用于制造缺陷,不适用于由于搬运不当(比如装载非常规物品)、疏忽、事故、磨损、暴露于极端温度、溶剂、酸、水以及正常磨损造成的任何损坏(例如航空运输)。

虽然任何公司可以为阁下的产品进行任何非保证维护或处理,Samsonite要求通过认可的Samsonite服务中心(以下简称“服务中心”)进行保证修理。不当或不正确的维护或修理将使本保证无效。

如果要查询世界各地的服务中心,请访问我们的网址:www.samsonite.com,可以查找电话一览表,或者,在美国致电(800) 262-8282。在中国,任何关于服务方面的事宜,都可致电0574-86181978咨询。请不要将阁下的产品直接寄到Samsonite,因为这样只能延误阁下的维修时间。
本保证全球适用,阁下可在全球任何一家服务中心修理阁下的产品。但是,阁下需要支付从运送产品到服务中心的所有费用,包括但不限于包装费用、运输费以及相关税费。
阁下需要出示填写完整的保证书或购买收据原件,才能在服务中心获得保证服务。服务中心将确定故障是否适用于Samsonite保证。如果适用保证范围,将通知阁下是否需要修理或更换产品。任何此类修理或更换费用将由Samsonite承担,包括将修理或更换产品返回给阁下所需要的任何费用。如果需要更换产品,但是没有该型号产品,则Samsonite将适用相当的产品替换。

在此明确声明:不承担意外和后续损失。

    本保证不包含任何非服务中心人员开展工作的工时费和损坏。根据相关法律允许的范围,本保证不包含任何按时保证。在此提供的保证仅限于产品的价值。制造规格将随时变更而不事先通知。

    如果该产品提供有挂锁或密码锁,该锁仅用于防止意外打开,未必能够防止产品或其中物品被盗、损坏,也无法阻止航空或机场人员或政府机构进入。

在除阁下以外的任何人员搬运过产品以后,请立即检查阁下的产品。

如果在运输途中损坏,请尽可能在目的地清关之前向运输公司提出索赔(已经投保产品损坏险)。

本保证的目的旨在向阁下提供特殊的法律权利。除了此处提到的权利之外,取决于各州或各国情况不同,阁下还可能拥有其他权利。一些州和国家可能限制或规定排除或应用按时保证、意外和后续损失以及修理和更换。因此,本保证中所含限制或免除责任可能不适用于阁下。
恭喜阁下购买本产品!
希望阁下喜欢Samsonite产品并享受全球 3 (1,2,3,5,10,Lifetime) 年有限保证!
版权© 2007新秀丽. 保留一切权利
Q:新秀丽商品保修期是多久?
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A:
不同品类商品对应的保修期是不一样的,具体参照保修卡上面的规定或者联系我们 在线客服
Q:中国大陆售后服务网点电话是多少?
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A:
中国大陆免费售后服务电话:4008-870-566,全国各个城市网店以及电话请查看下表。(如有疑问,请咨询全国售后服务电话)
地区 电话 地区 电话
宁 波 4008870566/0574-86181967 天 津 022-27464208/022-24558450
广 州 020-29837333 济 南 0531-88517300
武 汉 027-85889905 佛 山 0757-86222486
南 京 025-52353139 宁 夏 0951-6039011
沈 阳 024-86256408 海 口 0898-68558779
北 京 010-87511897 秦皇岛 13333342399
西 安 029-87388996 合 肥 18214757231
成 都 028-85442078 绍 兴 0575-88055189
乌鲁木齐 0991-4839402 呼和浩特 15326048212
厦 门 0592-5182191 兰 州 18919071714
南 昌 0791-88531171 西 宁 15897085835
青 岛 0532-55668096 温 岭 13906865988
上 海 021-54046709 包 头 0472-2532159
深 圳 0755-82755909 大 庆 13836795555
重 庆 023-63612575 舟 山 13587048585
昆 明 0871-67230551 鹤 岗 0468-3459028
长 春 0431-85521966 齐齐哈尔 0452-2457468
哈尔滨 0451-87536686 丹 东 0415-3887759
大 连 0411-82537746/13889427519 牡丹江 0453-6999892
杭 州 0571-88257305 海拉尔 0470-2891700
石家庄 0311-86252832 贵 阳 14785502790
郑 州 0371-53369799 延 吉 18698802361
长 沙 0731-89606120 湖 州 15372201667
南 宁 0771-5839517 盘 锦 0429-3365879
太 原 0351-8200886 苏 州 15050143433
台 湾 886/2/25460818 香 港 (852)24222611
澳 门 00853-2857 6066
Q:售后服务的官方邮箱是什么?
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A:
info.china@samsonite.com
Q:售后服务官方微信号是什么?
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A:
sas4008870566. (Samsonite售后服务部)
Q:商品保修时需要什么凭证?
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A:
您好!感谢您对新秀丽品牌的喜爱与支持。新秀丽商品在保修时,需要提供商品的购买凭证原件及填写完整的保修本(不同渠道所需凭证不同,具体请联系新秀丽品牌售后客服热线4008-870-566)。由于“购买凭证”是确保您购买的商品能顺利享有新秀丽服务的重要凭证,并能保护您应享有的权益,请您务必妥善保管。新秀丽官方网站购买的商品可以凭您的电子订单信息和保修本,到新秀丽售后服务网点享受售后服务。